Westace
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Our Commitment to Responsible Play

At Westace, we believe in providing a vibrant and engaging entertainment experience. This entertainment is best enjoyed when it remains a choice, a leisure activity that fits within your life. Our approach is built on the foundation of player wellbeing, ensuring that you have the tools and information necessary to maintain control. We are committed to fostering a secure and responsible gaming environment for all our New Zealand players.

Understanding Your Play

Engaging with casino games and sports betting should always be a conscious decision. We encourage players to approach their participation with honesty and self-awareness. Recognizing the potential early warning signs of problem gambling is a critical step in ensuring your experience remains positive and within healthy boundaries. These signs can be subtle, and it is important to assess your own habits periodically.

Signs to Consider

  • Spending more time or money on gambling than intended.
  • Neglecting responsibilities at work, home, or school due to gambling.
  • Chasing losses or gambling to escape personal problems.
  • Feeling restless or irritable when trying to cut down or stop gambling.
  • Gambling to get money or solve financial problems.
  • Lying about the extent of your gambling activities.
  • Risking or losing valuable relationships, jobs, or educational opportunities because of gambling.

If any of these resonate, we encourage you to take a moment for honest self-assessment. Your wellbeing is our priority, and we provide resources to support you.

Tools for Control

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
  • Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account by contacting our support team at support@westace.com.
  • Session Reminders: Set alerts to inform you of the duration of your gameplay.
  • Links to Support Organisations: We provide direct access to professional help through organisations such as the Problem Gambling Foundation of New Zealand (0800 664 262) and GamCare.

We are committed to providing a safe and enjoyable platform. If you ever feel that your gambling is becoming a concern, please do not hesitate to utilise these tools or seek support from the organisations we recommend. Your control and wellbeing are paramount.

Tools for Responsible Play at Westace

At Westace, we are committed to providing a secure and responsible gaming environment. We understand that managing your gameplay is crucial, which is why we offer a range of concrete tools designed to help you maintain control. These features are accessible directly from your account area and are designed to be straightforward to understand and implement.

Setting Limits on Your Play

We provide several types of limits that you can set to manage your spending and playing time. These include deposit limits, loss limits, and wager limits. These can be activated within the 'Responsible Gaming' section of your account settings.

  • Deposit Limits: Control the total amount of money you can deposit within a specified period (daily, weekly, or monthly).
  • Loss Limits: Set a maximum amount you are willing to lose within a set timeframe, preventing cumulative losses.
  • Wager Limits: Define the maximum amount you can bet within a specific period, helping to manage the volume of your wagers.

Once a limit is set, it is applied immediately to your account. For deposit and loss limits, the system will prevent any further deposits or gameplay that would exceed the established threshold. Attempts to exceed a wager limit will also be blocked. All limits can be adjusted or removed, but any reduction takes effect immediately, while an increase will be subject to a 24-hour cooling-off period as per regulatory requirements.

Managing Your Session Time

We offer tools to help you monitor and manage your time spent on our platform. These features are also found within the 'Responsible Gaming' section of your account.

  • Session Reminders: Set up notifications that will appear at chosen intervals during your gameplay, reminding you of the time elapsed and your current activity.
  • Cool-Off Periods: If you wish to take a short break from playing, you can activate a cool-off period ranging from 24 hours to six weeks. During this time, you will be unable to log in and place bets. Access to your account will be automatically reinstated once the period expires.

Self-Exclusion

For players who feel they need a more significant break, we offer a self-exclusion facility. This is a robust measure designed to prevent you from accessing your account and any associated gambling services for a prolonged period, from six months up to five years.

To activate self-exclusion, please contact our support team directly via email at support@westace.com. Our team will guide you through the process and confirm the activation of your self-exclusion. Once self-exclusion is active, your account will be inaccessible, and we will take all reasonable steps to prevent you from opening new accounts during the exclusion period. Re-opening an account before the self-exclusion period ends is not permitted.

Responsible Play: Support and Resources

At Westace, we are committed to providing a secure and enjoyable gaming environment. We understand that for some, gambling can become a challenge. To support our players, we partner with national and international organisations dedicated to responsible gambling and provide access to relevant resources and tools.

National and International Support Organisations

We provide links to several reputable organisations that offer confidential support and guidance for those experiencing gambling-related harm. These resources are available to all players, regardless of their location.

  • Problem Gambling Foundation of New Zealand: 0800 664 262
  • Gambling Helpline New Zealand: www.gamblinghelpline.co.nz
  • GamCare: www.gamcare.org.uk
  • Gamblers Anonymous: www.gamblersanonymous.org
  • Gambling Therapy: www.gamblingtherapy.org
  • BeGambleAware: www.begambleaware.org

Westace's Commitment to Responsible Gambling

We have implemented a range of tools to help our players manage their gaming activity. These tools are readily accessible and designed to empower players to make informed decisions about their play.

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
  • Self-Exclusion: Available via email request to support@westace.com. We will close your account as soon as practicable, and you will be removed from any marketing communications.
  • Parental Controls: We recommend and support the use of parental control software such as Net Nanny for households with minors.

Our customer support team is also available 24/7 via live chat and email to assist with any questions regarding responsible gambling tools or to provide guidance on accessing external support services. We believe in fostering a safe gaming community and encourage players to reach out if they need assistance.