At Westace, we believe in clear communication. This section outlines the essential terms governing your use of our services, ensuring a transparent and secure experience for all our players.
To register and play with us, you must meet specific eligibility criteria. We require players to be at least 18 years of age. Furthermore, you must be a resident of New Zealand, as Westace is specifically designed for players in this jurisdiction. We do not permit players from other countries to register an account. Each player is allowed only one account to maintain the integrity of our platform and promotions.
We maintain a secure and fair gaming environment by strictly prohibiting certain activities. This includes fraud, collusion with other players, the use of bots or automated software, and any form of cheating. Engaging in such behaviours will result in account termination and potential forfeiture of funds. We also prohibit the use of our services by individuals involved in organised crime, or those attempting to use our platform for money laundering.
You are responsible for the accuracy of the information you provide during registration. This includes maintaining the confidentiality of your login details. We use robust security measures, including SSL encryption, to protect your data. However, we cannot be held liable for any losses or damages incurred due to your failure to safeguard your account credentials.
By registering and using Westace, you enter into a contractual agreement with us. Our services are provided subject to the terms and conditions detailed on this website. We reserve the right to update these terms periodically. Significant changes will be communicated to our players. Your continued use of our service after any amendments signifies your acceptance of the revised terms.
We aim to provide clear and valuable promotions for our players. To ensure fair play and a consistent experience, all our offers are subject to certain conditions. While each promotion will detail its specific terms, there are several general rules that apply across our bonuses and rewards.
Most bonuses, particularly welcome offers and reload bonuses, come with wagering requirements. This means you will need to wager the bonus amount (and sometimes the deposit amount) a specified number of times before any winnings derived from the bonus can be withdrawn. For example, a bonus with a 30x wagering requirement means you must wager the bonus value 30 times over. Specific requirements vary per offer and will be clearly stated in the promotion's terms and conditions.
Not all games contribute equally towards meeting wagering requirements, and some games may be excluded entirely from bonus play. Pokies typically contribute 100% towards wagering, while table games and live casino games may contribute less, or not at all. Always check the specific terms of a promotion to understand which games are eligible and how they contribute.
When playing with bonus funds, there is often a maximum bet limit per spin or round. This is to prevent players from rapidly clearing wagering requirements by placing very large bets. For instance, a common limit might be $5 per spin on pokies or $30 on live casino games. Exceeding this limit while a bonus is active may result in the forfeiture of bonus funds and any associated winnings.
Bonuses and free spins are typically available for a limited time. This includes the period during which you can claim the offer, and the time you have to meet the wagering requirements once the bonus has been activated. It is important to be aware of these deadlines to avoid losing your bonus or any potential winnings.
Our promotions are designed for players in New Zealand. Certain offers may be restricted to specific countries or regions. We ask our players to ensure they are residents of an eligible country when claiming any promotion.
We have policies in place to prevent bonus abuse, which includes actions such as manipulating promotions, placing bets that are disproportionately large relative to the bonus amount, or exploiting game contributions. Any account found to be engaging in bonus abuse may have their bonus funds and winnings cancelled, and their account may be closed.
We encourage all players to read the full terms and conditions associated with each specific promotion. This ensures you have a clear understanding of how to best utilise our offers and avoid any unintended consequences.
We believe in a clear and straightforward approach to managing your account. This section outlines the essential policies and procedures that govern your experience with Westace, from registration to account closure.
To ensure fairness and security for all our players, Westace operates under a strict one-account policy. This means each individual is permitted to open and maintain only a single account on our platform. This measure is in place to prevent fraudulent activity, bonus abuse, and to maintain the integrity of our services. Attempting to create or use multiple accounts may result in the suspension or closure of all associated accounts and forfeiture of any funds.
As part of our commitment to a secure and regulated gaming environment, we are required to verify the identity of our players. This process, known as Know Your Customer (KYC), is standard practice in the industry and helps us to prevent fraud, comply with legal obligations, and protect our players.
You will be asked to provide certain documents to confirm your identity, address, and ownership of payment methods. These typically include:
Your verification documents are processed by our compliance team. While we aim for efficient processing, please allow reasonable time for review. Verification is required before your first withdrawal can be processed and may be requested at any time during your account's lifecycle.
An account is considered dormant if there has been no login or activity for a continuous period of 12 months. Before an account is deemed dormant, we will attempt to contact you using the details provided during registration. If an account becomes dormant, we may, in accordance with applicable regulations, deduct a monthly administration fee from the remaining balance. Full details regarding dormancy policies and potential fees are available in our Terms and Conditions.
We strive to provide an exceptional gaming experience, but we understand that issues can sometimes arise. If you have a complaint or dispute, we encourage you to first contact our customer support team via 24/7 live chat or email at support@westace.com. They are equipped to assist with most queries.
If your issue cannot be resolved by our support team, it will be escalated to our dedicated complaints department. We will investigate thoroughly and provide a formal response in writing. Our aim is to resolve all disputes fairly and promptly.
Westace takes a firm stance against fraudulent activity and breaches of our Terms and Conditions. In cases where we suspect fraud, abuse of promotions, or any violation of our policies, we reserve the right to take immediate action. This may include, but is not limited to, suspending or closing your account, voiding any winnings, and retaining any funds held within the account. We operate with transparency and will communicate any actions taken and the reasons behind them where appropriate and legally permissible.